Arbeitsblatt: Complaint Letter

Complaint Letter Put the jumbled sentences of the letters body into the correct order. would appreciate it if you looked into this matter as soon as possible with view to refunding my money in full. it took nearly day to restore the running water supply and it was another three days before the air conditioning was repaired. However, our bungalow was fiveminute walk from the beach and located between car park and disco that was open every night until 3 a.m. am writing to complain about When we requested change of bungalow, Mr Kitching was offhand and unwilling to try to find solution. Secondly, your brochure clearly states that all bungalows have sea view and are situated in pleasant, surroundings. Although these problems were immediately pointed out to your representative, Mr Kitching, the bungalow accommodation provided for my family at the Palm Tree Resort, Phuket, Thailand, from 2 16 December 2016. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into habitable condition, while for the rest of our stay we had very little sleep at night. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. Complaint Letter is written in formal language. 1st para: Introduction say what you are complaining about. 2nd para: Describe the problem in details. 3rd para: Write what you expect from the guilty party. 4th para: Warning (optional) 5th para: How to contact you (phone no., email address, full address) Formal closing Writing Task 1 You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write complaint letter to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it. Writing Task 2 Answer Dear (1), am (2)_ the bungalow accommodation provided for my family at the Palm Tree Resort, Phuket, Thailand, from 2 16 December 2006. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. (3)_ these problems were immediately pointed out to your representative, Mr Kitching, it took nearly day to restore the running water supply and it was another three days before the air conditioning was repaired. (4)_, your brochure clearly states that all bungalows have sea view and are situated in pleasant, surroundings. (5) our bungalow was five minute walk from the beach and located between car park and disco that was open every night until 3 a.m. When we requested change of bungalow, Mr Kitching was offhand and unwilling to try to find solution. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into habitable condition, while for the remainder of our stay we had very little sleep at night. (6)_ if you would (7) as soon as possible with view to refunding my money in full. Yours (8)