Arbeitsblatt: Letter of complaint

4.12.08 F. Truog Letter of complaint Organisation of the letter: A) Your address Date Address of recipient Theme Headline Dear Sir or Madam, Mr. Blabla B) Background: Problem(s): Solutions: C) Closing: look forward to haearing from you. Yours sincerely faithfully Make paragraphs and link them together appropiatly with liking words (See below) Politeness and clearness The tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. Bring good ,strong and relevant arguments. Make your opinion clear. Some useful expressions: Linking paragraps and sentences: Furthermore Although Nevertheless However Therefore Even though. Unfortunately/ First of all Firstly Secondly Another cause of/thing that is important Otherwise, (warning) Bringing arguments: On the one hand on the other hand/ This causes I am afraid that if this I strongly disagree withbecause In my opinion/ In fact, believe that/ Personally, feel that I am convinced that 4.12.08 F. Truog At the end of the letter: In conclusion, want to say. To sum up All in all, it is important Could please ask you to Task (Homework): You are the president of the youth club in Küsnacht. One day, you get to know that the local council decided to break down the youth centre, where you spend lot of time with your friends and organised many social events and sport activities. The council wants to sell the municipal territory to big company, which intends to build shopping mall. Write letter to the local council complaining about their plans. Express your disappointment (also because they didnt inform you!) and make clear with strong arguments why this centre is important (not only for you, but for all young people and in general for Küsnacht)! Describe what you think could happen if they break down the centre. Include some constructive solutions of the problem. Goal of the letter: Try to persuade them not to break down the youth centre!! 4.12.08 F. Truog Example of letter of complaint: Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon 1 December 2008 The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon Complaint about exibition Dear Sir/Madam attended your exhibition Sound Systems 2008 at the Fortune Hotel from 21 24 November and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by number of organisational problems. explain each of the problems below. Firstly, had difficulty in registering to attend the event. You set up an online registration facility, but found the facility totally unworkable. Even after spending several wasted hours trying to register in this way, the computer would not accept my application. eventually succeeded in registering by faxing you. Secondly, the exhibition was held at one of Hong Kong most prestigious hotels, but frankly the venue was better suited to mediumsized business conference than to large exhibition open by registration to the public. The lack of space led to serious overcrowding in the venue, particularly at peak visiting times (i.e. lunch times and early evening). On one or two occasions was also seriously concerned about the physical safety of attendees. The final point want to make concerns product information. It is very enjoyable to see and test range of excellent sound systems, but it is also important to be able to take away leaflets on interesting products, so that more research can be done before deciding which system to buy. However, by the time attended the exhibition all the leaflets had been taken. Could please ask you to look into these matters not only on my behalf but also on behalf of other attendees, and in fact on behalf of your company, too. look forward to hearing from you. Yours faithfully Michael Leung Michael Leung